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Support

Error message when using the Interview, Narrative and K-9 modules

Released: 1/6/2006

Repair Error message richtx32.ocx is missing:

1) Download the missing file richtx32.ocx. You want to save it to your desk top.
3) Then go to My Computer/c: /Windows/system32. Drag and drop the richtx32.ocx file into the system32 folder.
4) Once the file has been put into the system32 folder. Click on it and open it, click on Open With, put the green dot in the Select the program from a list, click OK, click on Browse....
5) At the Look in: dropdown locate the c: drive/windows/system32/regsvr32, click on the regsvr32 file, at the next screen click OK.
6) The next screen will ask if you want to open this file, click Open
7) You should get a message that say the RegSvr32 file has succeeded. The three modules should work now.

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